Privacy Policy

Privacy Policy

This Privacy Policy explains which personal data we collect when you use our website and store, why, how long we keep it, and what your rights are. The seller details (name, address, contact email) are shown on every order confirmation and invoice.

1. What we collect

1.1. Account: your username, email address and password (stored only as a secure hash), and the date you joined.

1.2. Orders: the products you bought, prices, discount codes, VAT, the payment method and your country, and the order date. Payments are handled by Stripe: we never see or store your card or bank details.

1.3. Security and proof of delivery: your IP address and browser information when you place an order and when you download a product, and the date and IP address when you agree that digital content is delivered immediately. For serial keys: the machines a key is activated on (a hashed machine ID and the IP address of the activation).

1.4. Reviews you write, and the emails we send you (order confirmations, account emails).

1.5 Discord ID if you choose to link and verify your account on our discord. Your discord ID is only used to sync your purchases and related roles.

1.6. Support Tickets: If you open a support ticket via our integrated Discord bot, our server temporarily processes the messages, images, or logs you provide to resolve your inquiry.

1.7. Discord Giveaways: Your Discord ID and join date when entering. For winners: your Discord username, prize details, value, and delivery date.

1.8. Discord Security & Moderation: Your Discord ID and username upon joining/verification, plus TOS acceptance. We log bot security actions, server backups, moderator notes, and disciplinary actions (warnings, mutes, kicks, bans). If a Discord message is edited or deleted, our bot temporarily logs the original content, author ID, and channel.

2. Why we use it (legal basis)

• To create and manage your account and to deliver what you bought: performance of the contract.
• To keep financial records of orders: legal obligation (Dutch tax law requires us to keep them for 7 years).
• To prevent fraud and abuse, to secure the site (rate limits, captcha) and to handle disputes and chargebacks: legitimate interest.
• To run giveaways, performance of the contract (entry) and legal obligation (Dutch tax law requires keeping winner records for 7 years).
• To secure and moderate our Discord server, legitimate interest.

We don’t sell your data and we don’t use it for advertising.

3. Cookies

We only use cookies that are needed for the site to work: a session cookie (to keep you logged in and remember your cart) and a security cookie against forged requests (CSRF). We don’t use tracking or advertising cookies, so we don’t ask for cookie consent.

The captcha on the login, register and redeem pages runs on our own server: it sets no cookies and contacts no third parties.

Videos on product pages are YouTube videos. Nothing is loaded from YouTube until you click play; the video then plays through youtube-nocookie.com, and YouTube’s privacy policy applies.

4. Who we share it with

• Stripe (payments, VAT calculation and invoices): https://stripe.com/privacy
• Our email provider, to send you emails.
• Some page scripts and styles might be loaded from public content delivery networks (cdnjs, jsDelivr), which see your IP address when your browser loads them.

5. How long we keep it

• Your account data: as long as your account exists.
• Orders: 7 years (legal obligation). When you delete your account, your orders are kept without your name, email address and IP addresses.
• Download history and reviews: as long as your account exists.
• Support Tickets: All data, messages, and attachments within support tickets are stored locally on our server and are automatically and permanently deleted within 30 days after the ticket is closed, or immediately if you use the manual wipe/purge feature to wipe closed tickets older than 7 days. However, we reserve the right to retain specific ticket logs or attachments longer if they contain evidence of abuse, fraud, a breach of our Terms, or if required to establish, exercise, or defend legal claims.
• Discord Giveaways: 14 days after the draw for non-winners. 7 years for winner records (legal obligation).
• Discord Verification: For the duration of your server membership (deleted 30 days after leaving).
• Discord Logs & Backups: Edited/deleted messages: 30 days. General bot logs: 90 days. Server backups: 7 days (manual backups retained until deletion).
• Discord Moderation: Warnings, timeouts, kicks, and bans: 180 days. Moderator notes: until manually deleted or upon request.

6. Your rights

• Access: download a copy of your data with Download my data on your profile.
• Correction: change your email address on your profile, or contact us.
• Deletion: delete your account with Delete account on your profile. Orders are kept anonymized as described above.
• Objection and restriction: contact us.
• You can file a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens) or the authority in your country.

7. Changes

We may update this policy. The current version is always on this page.